Cobber Casino Privacy Policy

At Cobber Casino, protecting the personal data of every player is a fundamental commitment. This Cobber Casino privacy policy outlines in full detail how we collect, process, store, and protect your personal information when you use our platform at cobbercasinoau.com. We are fully committed to complying with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR) where applicable. Whether you are registering an account, making a deposit, or contacting our support team, every interaction involves a degree of data collection, and we want you to understand exactly how your user data is handled. Cobber Casino data protection is not just a legal obligation — it is a core part of how we operate. Please read this document carefully so you can make informed decisions about your privacy rights.

1. Identity of the Data Controller

The data controller responsible for all personal data processed through Cobber Casino is the operating company registered in Curaçao, holding a gaming licence issued by the Government of Curaçao. This entity determines the purposes and means of processing your user data, and is accountable under applicable data protection laws.

If you have any questions regarding this privacy policy or wish to exercise your rights, you may contact our Data Protection Officer (DPO) directly:

• Email: [email protected]
• Postal Address: Data Protection Officer, Cobber Casino, Curaçao
• Response time: Within 30 calendar days of receiving your request

2. Personal Data We Collect

Cobber Casino personal data collection is designed to be proportionate and purposeful. We only gather information that is genuinely necessary to provide our services, meet regulatory requirements, and protect both the player and the platform. Below is a comprehensive overview of the categories of personal information we may collect.

2.1 Identification Data

• Full legal name
• Date of birth
• Nationality and country of residence
• Government-issued ID (passport, driver's licence, national ID card)

2.2 Contact Data

• Email address
• Phone number
• Residential address (including postcode)

2.3 Financial Data

• Payment method details (card numbers are tokenised, never stored in full)
• Bank account or e-wallet identifiers
• Transaction history (deposits, withdrawals, bonus redemptions)
• Source of funds documentation (where required by AML regulations)

2.4 Gaming Activity Data

• Game sessions, bet amounts, wins and losses
• Bonus activity and wagering history
• Responsible gambling settings (limits, self-exclusion periods)

2.5 Technical Data

• IP address and geolocation data
• Device identifiers, operating system, and browser type
• Login timestamps and session durations

2.6 Communication Data

• Live chat transcripts and email correspondence
• Support ticket history
• Promotional communications you have opted into

2.7 Sensitive Data

In limited circumstances — for example, in connection with responsible gambling assessments — we may process sensitive categories of personal data, such as information concerning your health or mental wellbeing. This is only done where legally permitted and with your explicit consent or where necessary to protect your vital interests.

2.8 Data Received from Third Parties

• Identity and fraud verification data from KYC providers
• AML screening results from compliance databases
• Payment confirmation data from payment processors (PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, bank transfer)
• Affiliate and referral data where applicable

3. How We Collect Your Data

Cobber Casino data collection occurs through several distinct channels:

1. Direct provision: Information you actively provide when registering, completing identity verification, making transactions, or contacting support.
2. Automated collection: Technical data gathered automatically through our platform as you browse and play, including through cookies and tracking technologies.
3. Third-party sources: Data received from payment providers, KYC/AML service providers, fraud prevention agencies, and our gaming software partners.
4. Public sources: In some compliance contexts, information from publicly available registers or databases.

4. Purposes of Data Processing

The following table summarises the primary purposes for which Cobber Casino carries out data processing, together with the relevant legal basis under the Australian Privacy Act 1988 and GDPR.

Where we rely on consent as the legal basis for data processing — most commonly for marketing emails or the use of non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

5. Cookie Policy

The Cobber Casino cookie policy governs how we use cookies and similar tracking technologies on our website. Cookies are small text files placed on your device that help us recognise you, remember your preferences, and understand how you navigate our platform. Our use of cookies falls into four main categories:

5.1 Essential Cookies

These cookies are strictly necessary for the website to function and cannot be switched off. They enable core functions such as user authentication, session management, and security features. Without essential cookies, services like logging into your account and making deposits would not work.

5.2 Analytical Cookies

Analytical cookies allow us to measure and improve the performance of our site. They help us understand which pages are most visited, how players navigate the platform, and where technical issues may arise. This data is aggregated and anonymised wherever possible, contributing to our information security improvement processes.

5.3 Functional Cookies

Functional cookies remember choices you make — such as your preferred language or currency — and provide enhanced, personalised features. They may also be used to remember your responsible gambling settings.

5.4 Marketing Cookies

With your consent, marketing cookies allow us and our trusted advertising partners to show you relevant promotions and offers. These cookies track your browsing activity across websites to deliver targeted advertising. You may opt out of marketing cookies at any time through our cookie policy settings panel.

You can manage your cookie preferences via the cookie consent banner displayed on your first visit, or at any time through your browser settings. Note that disabling certain cookies may affect the functionality of our platform. For detailed information, refer to our full cookie policy available in the footer of the site.

6. Sharing Your Personal Data with Third Parties

Cobber Casino does not sell your personal data to third parties. However, in order to deliver our services and meet our legal obligations, we may share certain user data with the following categories of recipients:

6.1 Payment Providers

When you make deposits or request withdrawals, your financial data is shared with the relevant payment processor (such as Visa, Mastercard, Skrill, Neteller, PayID, or cryptocurrency network nodes). These entities process your payment details under their own privacy and security frameworks, which are independently regulated.

6.2 Regulatory and Law Enforcement Authorities

We may be legally obligated to disclose your personal information to government bodies, regulatory agencies, or law enforcement authorities in Australia or Curaçao — for example, as part of anti-money laundering investigations, fraud prevention measures, or in response to a valid court order. Such disclosures are always made in accordance with applicable law.

6.3 KYC and AML Service Providers

To comply with Know Your Customer and Anti-Money Laundering obligations, we use specialist third-party providers to verify your identity and screen your activity against watchlists and sanctions databases. These providers handle personal data under strict confidentiality agreements and data protection protocols.

6.4 Game Software Partners

Our platform integrates games from 50+ providers — including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming. These studios may receive technical and gaming activity data necessary to deliver their titles. All such data sharing is governed by data processing agreements.

6.5 IT and Hosting Providers

Our infrastructure, cloud storage, and security systems are managed by third-party technology providers. These vendors access personal data only as data processors acting under our instructions, and are bound by strict confidentiality and data security obligations.

6.6 Affiliate and Marketing Partners

If you arrived at Cobber Casino through an affiliate link, we may share anonymised or pseudonymised data with that affiliate for commission tracking purposes, but never your full personal information without your explicit consent.

7. International Data Transfers

Because Cobber Casino is operated from Curaçao and uses global technology infrastructure, your personal data may be transferred to and processed in countries outside Australia. Such international transfers are conducted with appropriate safeguards in place, including:

• Standard Contractual Clauses (SCCs) approved by relevant supervisory authorities
• Data processing agreements with all third-party recipients
• Transfers to countries recognised as providing an adequate level of data protection

We ensure that any international transfer of personal information meets the standards required under the Australian Privacy Principles and, where applicable, the GDPR. Your privacy is protected regardless of where your data is processed.

Welcome Promotion: 4000€ + 300 FS

Activate Now

8. Data Security

Cobber Casino data security is underpinned by industry-leading technical and organisational measures designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our key security measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and our servers is protected by military-grade encryption, ensuring complete information security during transit.
• Firewall protection: Multi-layered firewalls monitor and filter network traffic to prevent unauthorised intrusion.
• Data encryption at rest: Sensitive personal data stored in our databases is encrypted to prevent exposure in the event of a security incident.
• Access controls: Strict role-based access controls ensure that only authorised personnel can access personal information, and only to the extent required for their role.
• RNG certification: Our Random Number Generator systems are independently certified by accredited laboratories, ensuring game fairness alongside platform information security.
• Regular security audits: We conduct periodic audits, penetration tests, and vulnerability assessments of our systems to identify and remediate potential weaknesses.
• KYC verification: Mandatory KYC before the first withdrawal reduces the risk of fraudulent account activity and protects the confidentiality of our players.

Despite these robust measures, no digital system can guarantee absolute security. In the unlikely event of a data breach that affects your rights and freedoms, Cobber Casino will notify you and the relevant supervisory authority as required by law.

9. Data Retention

Cobber Casino data storage and retention practices follow the principle of data minimisation — we retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you. Our data storage practices are reviewed regularly to ensure ongoing compliance with the Australian Privacy Principles.

10. Your Privacy Rights

As a player at Cobber Casino, you hold significant privacy rights under Australian law and, where applicable, under the GDPR. Cobber Casino privacy rights procedures are designed to make it straightforward for you to exercise these rights. Below is a summary of the rights available to you:

10.1 Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this information in a clear and accessible format, free of charge, within 30 days of receiving a valid request.

10.2 Right to Correction

If any personal information we hold is inaccurate, incomplete, or outdated, you have the right to request correction. We will update your records promptly upon verification of the correct information.

10.3 Right to Deletion (Right to be Forgotten)

You may request the deletion of your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose it was collected, or if you withdraw consent where consent was the sole legal basis for processing. This right is subject to our legal retention obligations.

10.4 Right to Restriction of Processing

You may request that we temporarily restrict the processing of your personal data — for example, while we investigate a complaint or verify the accuracy of your data.

10.5 Right to Data Portability

Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to have it transmitted to another controller where technically feasible.

10.6 Right to Object

You have the right to object to the processing of your personal information where it is based on our legitimate interests, including for direct marketing purposes. Upon receiving an objection, we will cease processing unless we demonstrate compelling legitimate grounds that override your interests.

10.7 Right to Withdraw Consent

Where we process your personal data based on consent — such as for marketing communications or non-essential cookies — you may withdraw that consent at any time by contacting us at [email protected] or adjusting your account settings. Withdrawal does not affect the lawfulness of processing conducted before the withdrawal.

To exercise any of your privacy rights, please contact our Data Protection Officer at [email protected]. We may request proof of identity before actioning your request to protect the confidentiality of your account.

11. Supervisory Authority

If you are an Australian resident and believe that Cobber Casino has mishandled your personal information or violated your privacy rights, you have the right to lodge a complaint with:

• OAIC — Office of the Australian Information Commissioner
• Website: www.oaic.gov.au
• Phone: 1300 363 992
• GPO Box 5218, Sydney NSW 2001

We encourage you to contact us first at [email protected] so we have the opportunity to address your concerns directly and promptly. However, you are always free to escalate to the OAIC at any time.

If you are located in a jurisdiction covered by the GDPR, you may also lodge a complaint with your local data protection supervisory authority in the European Economic Area.

12. Responsible Gambling and Privacy

Cobber Casino is committed to responsible gambling, and this intersects directly with how we handle your personal data. Our platform allows you to set deposit limits, bet limits, loss limits, and session limits. You may also apply cooling-off periods (24 hours, 48 hours, 7 days, or 30 days) or self-exclude for 6 months, 1 year, 5 years, or permanently.

The data generated by your responsible gambling choices — the limits you set, the periods you choose — is treated with the highest level of confidentiality. It is used solely for the purpose of protecting your wellbeing and is never shared for marketing purposes. Our processing of this data is based on legal obligation and legitimate interest in player welfare.

13. Children's Privacy

Cobber Casino is strictly an adults-only platform. We do not knowingly collect or process personal data from individuals under the age of 18. Our registration process and KYC procedures are designed to verify the age of all players. If we discover that a minor has created an account, we will immediately suspend the account, delete the associated personal information, and report the matter to the relevant authorities where required. If you believe a minor has registered on our platform, please contact us immediately at [email protected].

14. Updates to This Privacy Policy

The Cobber Casino privacy policy may be updated periodically to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email and/or a prominent notice on our website. The "Last Updated" date at the top of this document will always reflect the most recent revision.

We encourage you to review this privacy policy regularly to stay informed about how we protect your personal information. Continued use of our platform after an update constitutes acceptance of the revised policy.

Welcome Promotion: 4000€ + 300 FS

Activate Now

Frequently Asked Questions — Cobber Casino Privacy Policy

What personal data does Cobber Casino collect?

Cobber Casino collects identification data (name, date of birth, ID documents), contact details (email, phone, address), financial information (payment methods, transaction history), gaming activity, technical data (IP address, device info), and communication records. This data collection is limited to what is necessary to provide services, meet legal obligations, and protect all parties.

How does Cobber Casino protect my personal information?

Cobber Casino data security relies on 256-bit SSL/TLS encryption, firewalls, encrypted data storage, role-based access controls, regular security audits, and mandatory KYC verification. These measures provide comprehensive information security for all user data on our platform.

Does Cobber Casino share my data with third parties?

We share personal data only where necessary: with payment processors to facilitate transactions, with KYC/AML providers for identity verification, with game software studios to deliver titles, and with regulatory authorities when legally obligated. We never sell your personal information to third parties for commercial gain.

What cookies does Cobber Casino use?

Under the Cobber Casino cookie policy, we use four types of cookies: essential (required for core site functionality), analytical (performance tracking), functional (preference memory), and marketing (targeted advertising, with your consent). You can manage your cookie preferences via your browser settings or our on-site consent panel.

How long does Cobber Casino retain my data?

Cobber Casino data storage periods vary by data type: account and identity data is kept for 5 years after account closure, financial transaction records for 7 years, and technical logs for 12 months. These periods are dictated by AML regulations, tax law, and responsible gambling requirements. Once retention periods expire, data is securely deleted or anonymised.

How can I exercise my privacy rights?

To exercise any of your privacy rights — including access, correction, deletion, restriction, portability, or objection — contact our Data Protection Officer at [email protected]. We will respond within 30 days. If you believe your privacy has been breached, you may also escalate to the OAIC (Office of the Australian Information Commissioner).

Can I withdraw my consent for marketing communications?

Yes. If you have consented to receive promotional emails or push notifications from Cobber Casino, you may withdraw that consent at any time by clicking the unsubscribe link in any marketing email, updating your preferences in your account settings, or contacting us at [email protected]. Your request will be actioned within 5 business days.

What is the Cobber Casino data protection approach for international transfers?

Cobber Casino data protection for international transfers relies on Standard Contractual Clauses, data processing agreements, and transfers only to adequately protected jurisdictions. We ensure your personal data receives the same level of privacy protection regardless of where it is processed.

Last Updated: August 2026. This Cobber Casino privacy policy applies to all users of the cobbercasinoau.com platform. For any queries regarding your personal data, data protection rights, or our cookie policy, please do not hesitate to reach out to our dedicated team at [email protected]. At Cobber Casino, your privacy, data security, and confidentiality are non-negotiable — and we are here to uphold them every step of the way.